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We do not offer refunds. Your Satisfaction is our main priority! If there is an issue with your order, delivery, or satisfaction, please email us at firedupjelliesandjams@gmail.com. We are committed to providing excellent customer service and will address every issue on an individual basis to ensure your satisfaction.

To request assistance, please be prepared to provide the following information:

• Name and Address: Please provide your full name and mailing address.
• Phone Number and Email Address: A contact number and email address where we can reach you.
• Order Number: Your order number, which can be found in your order confirmation email.
• Pictures (if applicable): If your issue involves damaged or incorrect items, providing photos can help expedite the resolution process.
• Detailed Account of Your Issue: Please describe your issue in detail, including any relevant information about the product or order.

Our team will review your request promptly and work to resolve the issue to your satisfaction.

Contact Information:

If you have any questions or need assistance, please contact us at:

Email: firedupjelliesandjams@gmail.com

Your satisfaction matters to us, and we are here to ensure you have a positive experience with our products and services.